Shipping policy

1. Free UK Standard Shipping

• We offer free standard shipping on all orders within the United Kingdom.
• Standard shipping typically takes 5-10 business days from the date of dispatch to arrive, depending on your location within the UK.

2. Processing Time

• Orders are usually processed and dispatched within 1-2 business days after payment is confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Methods

• Orders qualifying for free standard shipping will be sent via a reliable courier service.
• Once your order is dispatched, you will receive an email with a tracking number (if available) to monitor the progress of your delivery.

4. Delivery Address

• Please ensure that the delivery address provided is accurate and complete. We are not responsible for any delays or failed deliveries due to incorrect or incomplete addresses.

5. Missed Deliveries

• If you miss your delivery, the courier will leave a card with instructions on how to arrange a redelivery or collect your parcel from a local depot.

6. Shipping Restrictions

• Free UK standard shipping is available to all mainland UK addresses. For shipping to Northern Ireland, the Scottish Highlands, and other remote areas, delivery times may vary.

7. Undeliverable Packages

• If a package is returned to us due to an incorrect address or if it was unclaimed after a failed delivery attempt, the customer will be responsible for any additional shipping costs to resend the package.

8. Lost or Damaged Parcels

• We are not responsible for any parcels lost or damaged in transit. If your package is delayed, lost, or arrives damaged, please contact the courier service directly with the tracking number provided.

9. Contact Us

• If you have any questions or concerns about your order or our shipping policy, please feel free to contact our customer service team at hello@lumibuddies.co.uk